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The Fixer

The Fixer is a weekly newsletter from The WayFinders Group where we examine what happens when organisations under pressure fail to address internal damage after a crisis and how to prevent the next one. Each thought-provoking edition includes an essay, an watchlist, and a dilemma.

Written by

Leah Brown FRSA, The Fixer

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A better seat is not the answer

Oct 2, 2026

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4 min read

A better seat is not the answer

Welcome to The Fixer. I'm Leah Brown FRSA, founder of The WayFinders Group, Britain's leading workplace repair experts. We are called into special situations, to repair what an investigation, inquiry, or tribunal has done to the working relationships. Every Friday, one essay and the watchlist.

Leah Brown FRSA
Leah Brown FRSA
Won the argument, lost the room

Sep 25, 2026

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3 min read

Won the argument, lost the room

Welcome to The Fixer. I'm Leah Brown FRSA, founder of The WayFinders Group, Britain's leading workplace repair experts. We are called into special situations, to repair what an investigation, inquiry, or tribunal has done to the people who then have to implement its findings. Every Friday, one essay and the watchlist.

Leah Brown FRSA
Leah Brown FRSA
Four phrases that break trust 💔

Sep 18, 2026

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5 min read

Four phrases that break trust 💔

Welcome to The Fixer. I'm Leah Brown FRSA, founder of The WayFinders Group, Britain's leading workplace repair experts. We are called into special situations, to repair what an investigation, inquiry, or tribunal has done to the people who then have to implement its findings. Every Friday, one essay and the watchlist.

Leah Brown FRSA
Leah Brown FRSA
Who holds the line?

Sep 11, 2026

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3 min read

Who holds the line?

Welcome to The Fixer. I'm Leah Brown FRSA, founder of The WayFinders Group, Britain's leading workplace repair experts. We are called into special situations, to repair what an investigation, inquiry, or tribunal has done to the people who then have to implement its findings. Every Friday, one essay and the watchlist.

Leah Brown FRSA
Leah Brown FRSA
Accountability isn’t punishment

Sep 4, 2026

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3 min read

Accountability isn’t punishment

Welcome to The Fixer’s summer series. I’m Leah Brown FRSA, founder of The WayFinders Group, Britain’s leading workplace repair experts. We are called in after a report has landed on your desk with umpteen recommendations, and the people it named still have to work together to implement them. Every Friday, one essay and the watchlist.

Leah Brown FRSA
Leah Brown FRSA
The review didn't fix that

Aug 28, 2026

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3 min read

The review didn't fix that

Welcome to The Fixer’s summer series. I’m Leah Brown FRSA, founder of The WayFinders Group, Britain’s leading workplace repair experts. We are called in after a report has landed on your desk with umpteen recommendations, and the people it named still have to work together to implement them. Every Friday, one essay and the watchlist.

Leah Brown FRSA
Leah Brown FRSA
The Fixer

The Fixer

Every Friday, we examine what happens when organisations under pressure fail to address internal damage after a crisis and how to prevent the next one. Each thought-provoking edition includes an essay, a watchlist, and a dilemma.


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